How can we help?
We're here 24/7 to help with bookings, payments, vehicle issues, and anything else you need.
Frequently asked questions
How do I cancel a booking?
Go to your trips page, select the booking, and tap Cancel. If the trip is more than 24 hours away, you'll receive a full refund. Within 24 hours, the host's cancellation policy applies.
What happens if the car breaks down?
Contact your host immediately through the Roam inbox. If the issue can't be resolved, our support team will help arrange an alternative vehicle or process a refund for unused days.
How do payouts work for hosts?
Payouts are processed after each completed trip. Earnings go directly to the bank account you set up during onboarding. You keep 85% of every booking.
What insurance is included?
Every Roam trip includes trip-based insurance that activates at pickup and deactivates at return. Your existing personal policy stays primary. See our insurance page for full details.
How do I get verified?
Verification requires a government-issued ID (verified through Stripe Identity) and proof of insurance. The process takes about 3 minutes and is required before your first booking.
Can I extend my trip?
Message your host through the Roam inbox to request an extension. If the vehicle is available, your host can approve the new dates and the additional cost will be charged automatically.
What if a renter damages my vehicle?
Document the damage with photos immediately at return. File a claim through your Roam dashboard within 24 hours. Our team will review and process compensation based on the trip insurance coverage.
How do I list my car?
Sign up, complete host verification, and add your vehicle details including photos, pricing, and availability. Once approved by our team, your listing goes live and you can start accepting bookings.